Terms of Service

Terms of Service

Last updated: December 18, 2025

These Terms of Service (“Terms”) govern your access to and use of the website operated by Furlunie (“we”, “us”, or “our”), including any purchases made through the site.

By accessing our website or placing an order, you agree to be bound by these Terms, our Privacy Policy, Cookie Policy, and Returns & Refund Policy.

1. Company Information

Company Name: Furlunie
Contact Email: support@yourcompany.com

Further legal information is available in our Imprint / Legal Notice.

2. Eligibility and Use of the Website

You must be at least 18 years old, or have the consent of a legal guardian, to use this website and place an order.

You agree not to:

  • Use the website for unlawful purposes

  • Interfere with site security or functionality

  • Submit false or misleading information

3. Products and Availability

All products displayed on our website are subject to availability.

We reserve the right to:

  • Limit quantities per order

  • Modify or discontinue products without prior notice

Product descriptions, images, and specifications are provided for informational purposes and may differ slightly due to display settings or product updates.

4. Prices and Payment

All prices are displayed in the applicable currency and include VAT where required by EU law, unless otherwise stated.

Payment methods are provided through Shopify-supported payment providers.
We do not store full payment card details.

Orders are processed only after successful payment authorization.

5. Order Confirmation and Contract Formation

A binding purchase contract is formed only when:

  • You place an order, and

  • We send you an order confirmation email

We reserve the right to reject or cancel orders in cases of pricing errors, suspected fraud, or unavailable inventory.

6. Shipping and Delivery

Shipping times and destinations are outlined in our Shipping Policy.

Delivery dates are estimates and not guaranteed.
Delays caused by customs, carriers, or force majeure events are beyond our control.

7. Right of Withdrawal (EU Consumers)

If you are a consumer within the European Union, you have the statutory right to withdraw from the contract within 14 days of receiving your order, in accordance with Directive 2011/83/EU and German Civil Code §355.

Details and instructions are provided in our Returns & Refund Policy.

8. Returns, Refunds, and Remote Support

Before physical returns, we may offer remote support and troubleshooting via email, photos, or video to resolve common issues efficiently.

Approved returns and refunds are processed according to our Returns & Refund Policy.

9. Warranty and Liability

9.1 Statutory Warranty

EU consumers benefit from a statutory warranty (Gewährleistung) under applicable law.

9.2 Limitation of Liability

We are liable without limitation for:

  • Intent or gross negligence

  • Injury to life, body, or health

  • Mandatory statutory liability

For minor negligence, liability is limited to foreseeable, contract-typical damages.

10. Intellectual Property

All content on this website, including text, images, logos, and designs, is the intellectual property of Furlunie or its licensors.

Unauthorized use, reproduction, or distribution is prohibited.

11. User Content

If you submit reviews, images, videos, or other content:

  • You confirm you own the rights or have permission

  • You grant us a non-exclusive right to use the content for customer service and product improvement purposes

12. Data Protection

Personal data is processed in accordance with our Privacy Policy and Cookie Policy.

13. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, supply chain disruptions, or government actions.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

If you are a consumer, mandatory consumer protection laws of your country of residence remain unaffected.

15. Changes to These Terms

We may update these Terms from time to time.
The latest version will be published on our website with the updated date.

16. Contact

For questions regarding these Terms, please contact:

Email: furlunie@gmail.com