SHIPPING POLICY

We ship worldwide. Delivery times and shipping costs may vary depending on your location.

SHIPPING COSTS & DELIVERY TIMES

Germany: 1 – 3 business days
€7.95 or free shipping on orders over €150

European Union (EU): 3 – 7 business days
€15.95 or free shipping on orders over €200

United Kingdom & Switzerland: 4 – 8 business days
€18.95

Rest of the World: 7 – 15 business days
Standard shipping: €40 – €60 (depending on destination and package weight)

Note: FURLUNIE automatic litter boxes are large and contain sensitive electronic components. Shipping costs include reinforced packaging and careful handling to ensure your product arrives safely.

CUSTOMS & IMPORT FEES

All orders are shipped from within the European Union.
Orders delivered outside the EU may be subject to customs duties, import taxes, or local VAT imposed by the destination country.
These additional charges are the responsibility of the customer.
FURLUNIE has no control over these fees and cannot predict their amount, as customs policies vary by country.

ORDER PROCESSING

All paid orders are processed and shipped within 24 hours on business days.
Orders placed after 3:00 PM (CET) on Fridays or during weekends will be shipped on the following Monday.

If your order includes pre-order or customized items, please allow an additional 2–4 weeks for processing.
We ship all items together once your entire order is ready.

UNCOLLECTED PACKAGES

If a parcel is not collected and is returned to us, we will contact you by email.
You may choose to:

  • Resend the order after paying the new shipping cost, or

  • Cancel the order, in which case we will refund the purchase amount minus the original shipping and return costs.

RETURN & EXCHANGE POLICY

If you wish to return an item, please contact our customer service within 14 days of receiving your order at
📩 support@furlunie.com
Include your order number and indicate whether you would like an exchange or a refund.

After receiving confirmation, you will have another 14 days to return the item to us.

RETURN CONDITIONS

  • Returned items must be unused, undamaged, and in their original packaging.

  • Customized or personalized products cannot be returned or exchanged.

  • Please ensure all products are securely packed to prevent damage during transport.

  • Return shipping costs are the responsibility of the customer, unless the return is due to a FURLUNIE error (e.g., defective or incorrect item).

  • If your order included a free gift or sample, these must also be returned. If not, their value will be deducted from your refund.

  • We strongly recommend using a tracked shipping service. FURLUNIE is not responsible for lost or untracked parcels.

RETURN ADDRESS

FURLUNIE
Department of Returns
[Insert warehouse address]
Germany

REFUNDS

Once your return has been received and inspected, we will process your refund within 3 business days.
Refunds will be issued to the same payment method used for your purchase.
We are unable to issue refunds to a different account or payment method.

ADDITIONAL INFORMATION

Please refer to our General Terms & Conditions for detailed information regarding shipping, returns, and warranty coverage.