FAQ

Absolutely. Pet safety is at the core of every FURLUNIE product. We carefully select pet-friendly materials and design our products with comfort, stability, and everyday use in mind. Each product undergoes quality checks to ensure it meets our safety and usability standards before reaching you. Our goal is to provide smart solutions that make life easier — without compromising your pet’s well-being.

Yes. Our products are thoughtfully designed to accommodate cats of different sizes, breeds, and ages. We offer multiple size options and capacity recommendations to ensure your cat’s comfort and safety — whether you have a kitten, an adult cat, or a larger breed. Please refer to the size details on each product page to choose the best fit for your cat.

Each product page includes detailed descriptions, size information, usage guidance, and key features to help you make an informed decision. We recommend reviewing these details carefully and considering your cat’s size, habits, and daily routine. If you’re unsure or need personalized advice, our Customer Support team is always happy to help you choose the best option for your cat.

No complicated installation is required. Most FURLUNIE products are designed for easy setup and intuitive use straight out of the box. Clear instructions are included, allowing you to get started quickly and confidently. If you need additional guidance, our support team is available to assist you at any time.

Yes, many of our products are suitable for multi-cat households. Some models are specifically designed with larger capacity or shared use in mind, helping maintain cleanliness, comfort, and convenience for more than one cat. Please check the product specifications on each product page to ensure it meets the needs of your household.

We primarily serve customers across Europe, with shipping options available to most European countries. For customers outside of Europe, availability, delivery times, and shipping fees may vary. Please refer to our Shipping Policy for detailed information on supported regions, delivery estimates, and costs before placing your order.

Once your order has been shipped, you will receive a confirmation email with a tracking number and tracking link. You can use this information to follow the delivery status of your order at any time. If you haven’t received a tracking email, please check your spam folder or contact our support team for assistance.

If your tracking status shows “delivered” but you haven’t received your package, please check with family members, neighbors, or your local courier first. If the package is still missing, contact us at furlunie@gmail.com within 48 hours of the delivery update, and we’ll help investigate the issue.

We’re sorry to hear that. If your product arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery and include clear photos or videos of the issue. Our support team will review your request and provide an appropriate solution, such as a replacement or refund, in accordance with our policy.

Yes, we offer returns and exchanges in accordance with our Return & Refund Policy. Eligibility, time frames, and conditions may vary depending on the product. Please review our policy or contact our support team before initiating a return to ensure a smooth process.

Once your return has been received and inspected, refunds are typically processed within 5–10 business days. Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.

If you notice an address error, please contact us as soon as possible. We may be able to update the address if your order has not yet been processed or shipped. Once an order has been shipped, we’re unable to guarantee address changes.

Yes, our products are covered by a limited warranty against manufacturing defects. Warranty coverage and duration may vary by product. For full details, please refer to our Warranty Policy or contact our support team.

While we strive to deliver all orders within the estimated time frame, delays may occasionally occur due to customs processing, carrier issues, or high demand. If your order appears delayed beyond the estimated delivery window, please contact us and we’ll be happy to assist.