Shipping & Delivery

Last updated: December 18, 2025

This Shipping & Delivery Policy explains how Furlunie (“we”, “us”, or “our”) processes orders and delivers products purchased on www.furlunie.com.

1. Shipping Destinations

We currently offer shipping to all countries within the European Union (EU).

For destinations outside the European Union, shipping may be available upon request and may require additional shipping fees, duties, or taxes.

For inquiries regarding international shipping outside the EU, please contact us at:
📧 furlunie@gmail.com

2. Order Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).

3. Shipping Methods and Carriers

We work with reliable logistics partners, including EU-based carriers (such as DHL or equivalent services), to ensure safe and timely delivery.

Shipping methods and estimated delivery times may vary depending on:

  • Destination country

  • Product availability

  • Warehouse location

4. Estimated Delivery Time

Estimated delivery times within the EU are generally:

  • EU countries: 5–10 business days after dispatch

Please note that delivery times are estimates and may vary due to factors beyond our control, including customs clearance, carrier delays, or peak periods.

5. Shipping Costs

  • EU Orders: Shipping costs are calculated and displayed at checkout unless otherwise stated.

  • Non-EU Orders: Additional shipping fees may apply and must be confirmed before order acceptance.

Any applicable shipping costs will be clearly shown before you complete your purchase.

6. Customs, Duties, and Taxes

For deliveries within the EU, orders are generally shipped without additional customs duties.

For deliveries outside the EU, the customer is responsible for:

  • Import duties

  • Customs fees

  • Local taxes

These charges are determined by local authorities and are not controlled by Furlunie.

7. Delivery Issues

If your order is delayed, damaged, or lost during delivery, please contact us promptly at:
📧 support@furlunie.com

We may request photos or additional information to assist with investigation and resolution.

8. Incorrect Address or Failed Delivery

Please ensure that your shipping address is complete and accurate.

If a delivery fails due to:

  • Incorrect or incomplete address

  • Failure to accept delivery

Any additional shipping costs incurred may be charged to the customer.

9. Split Shipments

In some cases, orders containing multiple items may be shipped in separate packages to ensure faster delivery or due to warehouse availability.

There will be no additional shipping cost for split shipments within the EU.

10. Force Majeure

We are not responsible for delivery delays caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, customs delays, or carrier disruptions.

11. Contact

For shipping-related questions or special delivery requests, please contact us:
📧 furlunie@gmail.com